Translation Memory Transparency
As healthcare companies spend more on translation and localization services over time, translation memory becomes an important enterprise asset. This is because the TM database contains not only corporate IP and multilingual knowledge, it also represents significant cost reductions for a healthcare organization’s international business development. This is why translation memory transparency or TM ownership has become an important topic within the translation industry. Typically, there are two ways to manage translation memory: a) the vendor manages translation memory files on their own and away from the client, and b) the translation memory is stored online so both the client and vendor have access to it at all times. The first approach has been around since TM technologies were first introduced. In fact, many translation companies think they own the translation memory because it’s produced through internal localization process. Some vendors even refuse to turn over the TM files when the client decides to switch vendors. In this case, the client may end up with significant economic losses. Regardless of ownership, by keeping the TM content away from the client, the translation vendor has complete control over the level of translation memory leverage.
At Translations.Health, we believe the client owns the right to all their translation memory assets because they have paid for all the translations, and TM is just a byproduct of that effort. Our cloud-based translation memory management system allows our clients to get up-to-the-minute TM updates as well as access to their TM content at all times. Our highly transparent translation memory process gives our clients the peace of mind, knowing their localization investment is in good hands. Better yet, our clients can also download the entire TM content at any time, without having to get into an embarrassing situation to request for translation memories should they decide to engage a different translation service provider.